BackScratcherWorld.com™ Business Policies
BackScratcherWorld.com is committed to providing you with the best possible products promptly and with a minimum of hassle.
30 Day Money Back Guarantee
30 Day Money Back Guarantee
We at BackScratcherWorld.com are confident that our products will meet or exceed your expectations, but we fully understand that this is not always possible and, subject to this return policy, we will gladly accept returns or exchanges.
Returning an Item
You have 30 days from the date of shipment to initiate the return or exchange of an item. After 30 days all sales are final and all items are subject to the terms and conditions of the manufacturer's warranty. In most cases you will need to contact the manufacturer directly for warranty service or support.
To qualify for a return:
All items properly returned under this policy are eligible for a full refund of the purchase price, minus the shipping*, handling, gift wrap, or other charges. Items returned but not in compliance with this return policy may be returned to you at your expense.
In some special cases a RMA may be issued on an item that does not fully meet the return policy criteria. In this event we reserve the right to issue a partial refund to cover administrative costs associated with that return.
Here are the basic steps to return an item:
* BackScratcherWorld.com will deduct the actual shipping and handling costs from any return that originally received Free Shipping.
Exchanging an Item
You have 30 days from the date of shipment to exchange an item.
To exchange an item quickly, place an order for the new item by phone or the website and follow the above Return process on the item you wish to return.
You can also exchange an item through the above Returns process, but specify with the return what item you wish to exchange it for. Any price differences of the exchanged item(s) will be charged or credited to the original method of payment.
All items that you are returning for exchange are subject to the same criteria as the above Return Policy.
Damaged or Defective Items
If you receive a damaged or defective item, contact us immediately at 877.675.6537. Please supply us with your order number and item number from your original confirmation email. We will also need your email address and phone number. BackScratcherWorld will make every reasonable effort to replace the item in a timely manner.
If there is extensive damage to the exterior carton, refuse the delivery and contact us immediately at 877.675.6537. Please have your order number available when you contact us.
BackScratcherWorld.com will honor Shipping vendor shipping refunds due to service failure on the part of the shipping vendor only when the shipping vendor honors their "Money Back Guarantee" for shipments that are delivered beyond the expected delivery date set by the shipping vendor at the time of shipment. The "Free Ground Shipping" option does not qualify for a shipping refund.
BackScratcherWorld.com will deduct the actual shipping and handling costs from any return that originally received Free Shipping.
The customer is responsible for all shipping and handling charges on refused orders, with the exception of damaged shipments. This includes both the outbound and return shipping and handling charges.
You can expect a refund in the same form of payment originally used for purchase within 30 days of our receiving your returned product.
Most of the items that are sold on www.BackScratcherWorld.com come with a manufacturer's warranty. For additional information on the manufacturer's warranty for a specific product, please contact the manufacturer directly.
Please contact the manufacturer of an item directly with any repairs questions.
Changing or Canceling Your Order
After you have clicked the last "Continue" button and can view your invoice, your order begins to process and you cannot make any online changes to your order. To change or cancel your order prior to shipment, you must email us or call us at 877.675.6537. Please note that most orders process quickly and can enter the shipping process within less than a day. If your order has already entered the shipping process, it cannot be changed or canceled.
The customer is responsible for all shipping charges on refused orders, with the exception of damaged merchandise. This includes both the outbound and return shipping charges.
Occasionally, orders or parts of an order are cancelled by our system for various reasons. Some reasons are:
If your order is cancelled, you will receive a notice regarding your order via email which will explain the reason for the cancellation. You will not be billed for any cancelled items. If you are interested in alternative products, please email us for a recommendation.
BackScratcherWorld.com™ is a trademark and trade name of Intelligent Technologies, Inc.
All web pages, original graphics, web page designs on this website Copyright © 2008-2012, Intelligent Technologies, Inc. All rights reserved.
Enforcement of Terms, Conditions and Policies
By accessing and using the BackScratcherWorld.com web site, you agree that your access to and use of this web site is subject to these terms, conditions and policies, as well as all applicable laws, as governed and interpreted pursuant to the laws of the state of Washington, United States of America.
All policies, prices, specifications and other information on this website are subject to change without notice.